Quality
Downloads
The SCA Group is committed to quality service provision which we believe is best achieved through staff motivation, customer involvement and monitoring our customer feedback. Please see opposite to download our Quality Statement.
Our customer satisfaction surveys are carried out annually with the results being presented to our SCA Board. Action plans are developed, regarding improvements to service development and delivery and these are regularly reviewed.
We hold customer involvement forums, inviting our customers to come together and discuss with us where we could improve and what do we do well. These groups provide us with valuable insight into our customer experience and enable us to address issues and ensure that our customers remain at the centre of our service delivery. We use this valuable feedback to inform our service developments and quality monitoring processes. We firmly believe that by working with our customers and using their input we can achieve more and do even better.
Our Transport Advisory Group (TAG) brings together our customer representatives with our SCA Chair, senior staff and local authority strategic transport staff to look at performance, new opportunities, challenges and priorities for change.
Across the Group we have a robust comments & complaints policy and procedure which we make widely available to all our customers.
In particular, related to each part of SCA, we have the following in place:
SCA Care:
We are regulated by the Care Quality Commission, which is the independent regulator of health and social care in England, visit www.cqc.org.uk for more information.
In addition:
- All our care and support workers are subject to strict recruitment checks including enhanced Criminal Record Bureau checks.
- We provide full induction training to equip our workers with the right information and skills
- We encourage all our staff to undertake the new Diploma in Social Care, and we have our own training division, SCA Quinn Centre, to ensure training is fully accessible.
- We encourage continuing professional development and regularly run additional training.
- We regularly supervise and monitor our care and support workers to ensure that they are fully supported and are committed to our high quality standards.
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We maintain the ISO 9001:2008 registration - Certificate No. AJA03/6854
SCA Transport:
- All our minibus drivers are MiDAS trained.
- All our drivers are subject to strict recruitment checks including enhanced Criminal Records Bureau checks.
- All our minibuses are maintained to PSV standards
- We are members of the Community Transport Association
- We maintain the ISO 9001:2008 registration - Certificate No. AJA03/6854
- We encourage continuing professional development and regularly run additional training
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We regularly supervise and monitor our drivers to ensure that they are fully supported and are committed to our high quality standards
SCA Trafalgar:
- Clinical governance at our Trafalgar dental practices is in line with the National Institute of Clinical Excellence (NICE) guidelines
- All Trafalgar dentists are registered with the General Dental Council (GDC).
- Regular continuing professional development (CPD) training is completed.
- Trafalgar complies with the Department of Health Regulations for delivery of NHS services and is subject to their programme of inspections.
- Trafalgar has a robust programme of internal auditing and monitoring protocols which are regularly reviewed and maintained.
SCA Fenwick2:
- Conducts regular surveys to ensure that the Centre is meeting the needs of its users and the local community.
- Monitors the types, groups and numbers of people using the Centre each year.
- Engages with partner organisations to ensure that it is doing all it can to support local services and provide an excellent venue for groups, services and events.
SCA Quinn Centre:
- Maintains Investors in People status.
- Won a regional National Training Award in 2010
- Is an approved City & Guilds training provider
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Seeks feedback from all learners who undertake Quinn courses. This feedback is monitored and reported back to the SCA Board.
