Customer Comments

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Verity Hall on 07/01/2016

We've just seen Sunny at the Trafalgar dentist. He was really lovely with my little boys and knew exactly how to set my eldest at ease when he was having his check up. Really great service, thank you.

Mitchell Lodge on 13/03/2015

We have used your wonderful services several times. My owners would like to say that Oliver & Trevor drive excetionally well & would only like these men to drive them out on their outtings. Keep up the great service.

Hi, thank you for the lovely feedback, we will pass on to Oliver and Trevor!

David Rowland on 15/10/2014

I registered with the practise about a year ago after years & years of dental neglect. I was allocated Dr. Drenski as my dentist. There were no lectures or complaints about my lack of dental care, he just started to correct the disaster he found in my mouth with great skill and patience. I have had extractions, fillings and some root canal work, carried out with no pain or after effects. He did suggest that it might be better to have the root canal work done privately but although money was not a consideration I had such faith in Dr. Drenski that I said that I would prefer him to do the work. The only niggle that I have with the practise is over the number of reminders I receive over appointments. I had two SMS messages on Saturday and two more on Sunday. In between these was a call from the staff (which would have been enough on its own).

Thank you for your feedback Mr Rowland, we very much appreciate your comments and will look at our reminders system.

Briony - Aspire Sussex on 26/09/2014

Course: HR for non HR Managers Training

Trainer: Paula Bennetts

I wanted to say how much I got out of the training yesterday, I really wish I had used the iPad and videoed it for the Quality Team. Every obstacle or negative offered by those present Paula swiftly overturned and offered a positive slant or solution. She remained pleasant and entertaining but did not give an inch on accepting the option of leaving poorly performing staff (tutors) in place, instead she gave practical advice on how to engage with them to drive forward improvement. I have written down some of her comments to share with the QA Team as I know these will make a welcome antidote to what can feel like an up-hill struggle with staff attitude to the OLE process. Thanks for including me in the day, Briony – Aspire Sussex.

It is lovely to hear that you enjoyed this training course so much.

Shaftesbury Rest Home on 26/09/2014

Course: Moving & Handling Update

Trainer: Tina Mentor

  • Trainer was brilliant, very helpful and answered all of my questions. I have learnt a lot which will help me
  • Trainer very nice and felt at ease
  • Good training knowledge

We are glad you enjoyed your training!

Anonymous on 26/09/2014

Course: Various Refresher Training

Trainer: Penny Brown

  • Trainer puts the course over in an interesting and delightful way
  • Very interesting course

Thank you for your feedback.

Claudia on 23/09/2014

To Dentists & team at Trafalgar Totton,

Just a quick note to let you know that I have been offered a place to study Dentistry at Bristol this year and to thank you for the opportunity to watch your work when I shadowed you last summer. 

All your helpful advice was much appreciated!

Congratulations on your fantastic news! Hope you enjoy your studies and it has been our priveledge to help you on your way to achieving your goal.

Andy & Cerri Killworth on 05/09/2014

A card received at Trafalgar Totton:

Hi Samantha,

Thanks so much for doing such a good job on our teeth the week before our wedding and being so kind to Cerri. We really appreciate it and we felt so much more confident when we got out photos done. We had an amazing day and wanted to say a huge thank you - you do a great job and it gave Cerri a huge confidence boost. Keep up the good work!

PS. We promise to floss every day :)

Thank you for your lovely card sent to Samantha. It is great to hear that we made your day that little bit more special. We would like to wish you a lifetime of happiness! 

Carol Luckett on 15/07/2014

Georgi is brilliant. I used to be the worst patient, but he has been so good, causing no pain at all. I am no longer nervous about coming.

Thank you for sharing your experience with us.

Bernice Gentle on 15/07/2014

Best practice. Very helpful, make you feel at ease.

Thank you for you feedback.

Caroline Oliver on 15/07/2014

Have lived abroad for 10 years so this was my first experience in the UK for many years,and I was very impressed. Appointment on time, Dentist and assistant very polite, patient, informative and professional. Surgery very clean and orderly.

Thank you for your kind comments.

Anonymous on 30/06/2014

Course: Induction Days 1, 3 & 5

Trainer: Penny Brown

  • Enjoyable environment to learn in, trainer was great in her presentation & teaching
  • Good overall course, learnt a lot, very helpful
     

Thank you for your comments.

Anonymous on 30/06/2014

Course: Moving & Handling Refresher

Trainer: Tina Mentor

  • Enjoyed course & Tina’s delivery of it.
  • Very Informative
     

Thank you! We appreciate your feedback.

Anonymous on 30/06/2014

Course: Mental Capacity Act 2005 & DoLS Training

Trainer: Paula Bennetts

  • Very friendly, easy to listen to
  • Very clear, very good
     

Thank you for taking time to leave us your comments

Anonymous on 30/06/2014

Course: MAGI Worker Advocacy Training

Trainer: Paula Bennetts

  • Paula was lovely & very engaging, knew all answers to questions & definitely informed
  • Very useful preparation for role
  • Superbly presented by very experienced & knowledgeable tutor. Packed full of information.
     

Thank you. We are glad you enjoyed this course! Your comments will be passed on to our trainer.

jason hart on 19/06/2014

During my treatment SCA (Totton ) I can now really smile , Absolute first class, felt very comfortable with my dentist , she did an outstanding job and they always made sure i was ok . Top Notch !

Thank you for the lovely feedback. I will make sure to pass it on to our TDS Totton team!