We've just seen Sunny at the Trafalgar dentist. He was really lovely with my little boys and knew exactly how to set my eldest at ease when he was having his check up. Really great service, thank you.
We have used your wonderful services several times. My owners would like to say that Oliver & Trevor drive excetionally well & would only like these men to drive them out on their outtings. Keep up the great service.
Hi, thank you for the lovely feedback, we will pass on to Oliver and Trevor!
I registered with the practise about a year ago after years & years of dental neglect. I was allocated Dr. Drenski as my dentist. There were no lectures or complaints about my lack of dental care, he just started to correct the disaster he found in my mouth with great skill and patience. I have had extractions, fillings and some root canal work, carried out with no pain or after effects. He did suggest that it might be better to have the root canal work done privately but although money was not a consideration I had such faith in Dr. Drenski that I said that I would prefer him to do the work. The only niggle that I have with the practise is over the number of reminders I receive over appointments. I had two SMS messages on Saturday and two more on Sunday. In between these was a call from the staff (which would have been enough on its own).
Thank you for your feedback Mr Rowland, we very much appreciate your comments and will look at our reminders system.
Course: HR for non HR Managers Training
Trainer: Paula Bennetts
I wanted to say how much I got out of the training yesterday, I really wish I had used the iPad and videoed it for the Quality Team. Every obstacle or negative offered by those present Paula swiftly overturned and offered a positive slant or solution. She remained pleasant and entertaining but did not give an inch on accepting the option of leaving poorly performing staff (tutors) in place, instead she gave practical advice on how to engage with them to drive forward improvement. I have written down some of her comments to share with the QA Team as I know these will make a welcome antidote to what can feel like an up-hill struggle with staff attitude to the OLE process. Thanks for including me in the day, Briony – Aspire Sussex.
It is lovely to hear that you enjoyed this training course so much.
Course: Moving & Handling Update
Trainer: Tina Mentor
We are glad you enjoyed your training!
Course: Various Refresher Training
Trainer: Penny Brown
Thank you for your feedback.
To Dentists & team at Trafalgar Totton,
Just a quick note to let you know that I have been offered a place to study Dentistry at Bristol this year and to thank you for the opportunity to watch your work when I shadowed you last summer.
All your helpful advice was much appreciated!
Congratulations on your fantastic news! Hope you enjoy your studies and it has been our priveledge to help you on your way to achieving your goal.
A card received at Trafalgar Totton:
Thanks so much for doing such a good job on our teeth the week before our wedding and being so kind to Cerri. We really appreciate it and we felt so much more confident when we got out photos done. We had an amazing day and wanted to say a huge thank you - you do a great job and it gave Cerri a huge confidence boost. Keep up the good work!
PS. We promise to floss every day :)
Thank you for your lovely card sent to Samantha. It is great to hear that we made your day that little bit more special. We would like to wish you a lifetime of happiness!
Georgi is brilliant. I used to be the worst patient, but he has been so good, causing no pain at all. I am no longer nervous about coming.
Thank you for sharing your experience with us.
Best practice. Very helpful, make you feel at ease.
Thank you for you feedback.
Have lived abroad for 10 years so this was my first experience in the UK for many years,and I was very impressed. Appointment on time, Dentist and assistant very polite, patient, informative and professional. Surgery very clean and orderly.
Thank you for your kind comments.
Course: Induction Days 1, 3 & 5
Thank you for your comments.
Course: Moving & Handling Refresher
Thank you! We appreciate your feedback.
Course: Mental Capacity Act 2005 & DoLS Training
Thank you for taking time to leave us your comments
Course: MAGI Worker Advocacy Training
Thank you. We are glad you enjoyed this course! Your comments will be passed on to our trainer.
During my treatment SCA (Totton ) I can now really smile , Absolute first class, felt very comfortable with my dentist , she did an outstanding job and they always made sure i was ok . Top Notch !
Thank you for the lovely feedback. I will make sure to pass it on to our TDS Totton team!